Question 1

How do I book an experience?

Accepted Answer

Browse experiences, pick a date and group size, then checkout. You'll get a confirmation email with meeting details and operator contacts.

Question 2

Where is my voucher / meeting point?

Accepted Answer

Open My Bookings on your account. Each confirmed booking shows the voucher code, meeting instructions, and a link to message the operator.

Question 3

Can I cancel my booking?

Accepted Answer

Most experiences offer free cancellation up to 24 hours before start. Always check the cancellation policy on the listing — refunds follow that policy.

Question 4

How do refunds work after I cancel?

Accepted Answer

Canceling from My Bookings creates a refund request. An admin reviews it — it is not an automatic Stripe refund. Approved amounts go back to the original payment method. If declined, you can appeal from the booking page.

Question 5

Is my payment secure?

Accepted Answer

Yes. Payments run through encrypted processors. We never store your full card number. For charge questions, contact support with your booking reference.

Question 6

How do I contact my tour operator?

Accepted Answer

After booking, use Messages to chat with the supplier, or open the booking and tap Contact. For platform issues (refunds, account), use Guide4You Support below.

Question 7

What’s the difference between Support chat and a Care case?

Accepted Answer

Support chat is where you talk to Guide4You (AI first, then our team). A Care case is a formal follow-up we open with the operator when needed — they get a deadline to reply, both sides can attach proof, and you’ll see status on your booking. Start with Support or “Get help with this booking”.

Question 8

I can't log in / need to change my email

Accepted Answer

Use Forgot password on the login page, or start a support chat and our team (or AI assistant) will help verify your account.

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